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  • Vegan Foods, Gifts & Hampers | Milo & Finch

    SHOP MAISON BLANCHE SHOP TREATS SHOP PANTRY SHOP PAMPER CHOCOLATE vegan LOLLIES vegan BISCUITS vegan HAMPER IT! HAMPER IT! ​ Choose your goodies (we suggest choosing 8-13 items, depending on size). ​ ​ ​ Add this item ("Hamper It") to your cart. ​ ​ We'll turn your goodies into a beautiful hamper with a handwritten card! Don't worry if you choose too little or too many items, your hamper may not match the image but we'll make it look beautiful! ​ ​ Prefer your items gift wrapped? Choose 'Gift It!' instead. 1 2 3

  • SHIPPING & RETURNS | Milo & Finch

    SHIPPING & RETURNS 1. Shipping Terms ​ 1.1 We charge a flat rate delivery fee of $8.95 for orders under $99 (excluding shipping) within Australia. ​ 1.2 We provide free standard shipping for orders that are $99 or over (excluding shipping) within Australia. 1.3 If you would like your order sooner, we offer express post via Australia Post for a flat rate of $12. 1.4 If you’re happy for your order to be left in a safe and secure location at your address, you may complete the 'Authority to Leave' section at the checkout. ​ 1.5 If our courier determines that there is nowhere secure to leave your order, they may take your order to the Post Office. It is for this reason that you should ensure that you provide clear and specific instructions. 1.6 If you select 'Authority to Leave' you do so at your own risk and we may not be able to help you if your order is misplaced or stolen. 1.7 We do not suggest selecting the 'Authority to Leave' option unless appropriate. ​ 1.8 All orders will be processed within 1-2 working days. This may be impacted as a result of a Sale or promotion. ​ 1.9 Your delivery will be received within 1-7 days. It may take longer for your order to be delivered if you’re in a remote or regional area. ​ 1.10 Orders will be sent to the delivery address that you provide with your order. We do not accept any liability if the delivery address is incorrect so please ensure that you check this before you process your order. ​ 1.11 We only ship orders with reputable delivery companies, we do not accept any liability for delayed deliveries caused by any third party. ​ 1.12 We only accept and ship orders within Australia and cannot ship to a PO BOX. ​ 1.13 Missing or non-delivered parcels need to be reported to us within 14 days. Any orders that are returned to us due to an incorrect delivery address or unclaimed through the post office will be refunded for the product component only. Any goods that are spoiled as a result of this will be deducted from the amount refunded. You must contact us or place another order if you would like redelivery. 2. Returns 2.1 We do not offer returns for change of mind on perishable items such as chocolate and confectionary. ​ 2.2 We may choose to accept a return and provide you with a store credit or exchange if the item is not perishable and is returned in it's original, unopened condition with all packaging. ​ 2.3 If we accept a return, you are responsible for the cost of return shipping. ​ 2.4 These terms in no way limit or affect your rights and consumer guarantees under the Australian Consumer Law. You may obtain more information on these here; https://consumerlaw.gov.au/consumers-and-acl ​ 2.5 If your item has arrived and it is damaged or not as expected, please let us know as soon as possible so that we can help.

  • TERMS OF PURCHASE | Milo & Finch

    TERMS OF PURCHASE 1. Terms 1.1 These terms and conditions relate to any products supplied to you through this website (“the Site”) or any other means by Milo & Finch (“Milo and Finch”, “we” or “us”) to you, the customer or Site user (“you”). 1.2 These terms and conditions together with your order confirmation will form the agreement between you and us (“the Agreement”). 1.3 We may vary these terms and conditions at any time by updating out terms and conditions on this Site. The terms and conditions which apply to your purchase will be those applicable at the time of the purchase. 1.4 These terms and conditions relate to your purchases from us through our Site but do not relate to your use of the Site otherwise. Please see our separate Terms of Use for this. You may also view our Privacy Policy for information about how we collect and use your personal data. ​ 2. Orders ​ 2.1 You must be over the age of 16 to place an order with us. ​ 2.2 Our Site explains how to place an order. Our order process allows you to check and amend any errors before submitting your order to us. Please ensure that you carefully check your order during the order process. ​ 2.3 Once your order has been placed, you will receive an e-mail from us acknowledging that we have received your order. Please note that a confirmation email does not mean that your order has been accepted. ​ 2.4 We will confirm our acceptance of your order by sending you a confirmation e-mail confirming that your order has been shipped (“Confirmation”). The Contract between us will only be formed when we send you the Confirmation. ​ 2.5 If we are unable to fulfil your order, we will inform you of this by e-mail or phone and we will not process your order. If payment for the items has already been made, we will refund you the full amount including any delivery costs charged as soon as possible. ​ 2.6 We reserve the right to cancel any orders if we choose not to fulfil them. ​ ​ 3. Payments and Prices ​ 3.1 You must provide authority for payment when you place an order with us. We may take payment from you at any time between you placing the order and us accepting your order. ​ 3.2 The prices that we charge for items that you may order are clearly set out on our Website. If, by mistake, we have incorrectly priced an item, we will not be liable to supply that item to you at the stated price. We will notify you in the event that this occurs. ​ 3.3 Our payments are processed by third party payment processing partners that collect payment on our behalf. They are required to comply with applicable data security standards and will operate under their own terms of use. ​ 3.4 Product pricing does not include the cost of delivery. Our delivery cost is $8.95 for orders under $99 and free for orders over. ​ 3.5 All prices are expressed inclusive of any tax payable unless otherwise stated. ​ ​ 4. Product Availability 4.1 Orders place with us are subject to availability of the items that you have ordered. We do not guarantee that any item shown on our Site will be available at any given time. 4.2 The information on our website is based on the information that we have accessed or have otherwise been provided with. Please ensure that you check ingredients and applicable warnings on the labels for any dietary or allergy information before using or consuming the item. 4.3 We accept no liability if we are unable to supply a particular item, for any reason whatsoever. We are only liable to ensure that you are not charged for the that item. 4.5 Product packaging may vary on occasion from that shown on images on our site. 4.6 Product images on our site are for illustrative purposes only. We do not guarantee that the images displayed on our website will be the same as the product that you receive. ​ 5. Delivery 5.1 We will deliver your product to the address provided or confirmed during the checkout process. 5.2 Our postage charge will be reflected during the checkout process. 5.3 We do not guarantee that your items will be delivered within a particular timeframe and are not liable for any delay caused by third parties. ​ 6. Cancelling an Order ​ 6.1 You can cancel or change any of your current orders prior to dispatch by contacting us on contact@therabbitholeco.com.au ​ 6.2 We do not accept returns for change of mind as most of our items are perishable, so please choose your items carefully. ​ 6.3 These terms in no way limit or affect your rights and consumer guarantees under the Australian Consumer Law. ​ 6.4 If you wish to exercise your legal rights to seek a remedy for a product under Australian Consumer Law, please contact us through our contact page or by e-mail at contact@miloandfinch.com.au . ​ ​ 7. Miscellaneous 7.1 These terms and conditions and this Agreement will be subject to the laws of Australia. We will endeavor to resolve any disputes or complaints quickly and efficiently. 7.2 If you are not satisfied with the way that we deal with any disputes or complaints and you wish to take court proceedings, you must do so within Australia. 7.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms 7.4 Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. 7.5 We do not waive our rights against you and you must still comply with your obligations under these terms, even if we; (a) fail to insist that you perform any of your obligations under these Terms; or (b) we do not enforce our rights against you; or (c) we delay doing so 7.6 We shall not be responsible and accept no liability for any breach of these terms and conditions caused by circumstances beyond our reasonable control. ​ 9. Contact Details ​ Email: contact@miloandfinch.com.au ​ Mailing Address: Milo & Finch, PO BOX 5103, Brunswick North, VIC, 3056

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